At Sri Lanka Surf Villa, we prioritize your privacy and are committed to complying with global data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or make a booking on our website.

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1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and payment details when you make a booking or sign up for our newsletter.

• Technical Information: IP address, browser type, operating system, and usage data collected through cookies and similar tracking technologies.

• Other Information: Preferences, special requests, and booking details.

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2. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Performance of a Contract: To manage and confirm your bookings.

• Consent: When you subscribe to our newsletter or request promotional content.

• Legitimate Interest: To improve our services and website functionality.

• Legal Obligation: When we need to comply with legal or regulatory obligations.

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3. How We Use Your Information

We use your personal data for the following purposes:

• Bookings: To manage, confirm, and communicate about your reservations.

• Customer Support: To assist with inquiries, modifications, or cancellations.

• Marketing: If you have opted in, we may send you newsletters or special offers. You may unsubscribe at any time.

• Site Improvements: To analyze traffic and enhance your experience on our website.

• Legal Compliance: To comply with local or international laws and resolve disputes.

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4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data with:

• Service Providers: Such as payment processors, email marketing services, and booking management platforms.

• Legal Authorities: If required to comply with legal processes or government requests.

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5. Your Rights (GDPR, CCPA, etc.)

Depending on your location, you have various rights regarding your personal data:

• Right to Access: You can request details about the personal information we hold about you.

• Right to Rectification: You may update or correct any inaccurate data.

• Right to Erasure: Request the deletion of your personal data where applicable.

• Right to Restrict Processing: Limit how we use your personal data in certain circumstances.

• Right to Data Portability: Request a copy of your data in a machine-readable format.

• Right to Object: Object to the processing of your data for certain purposes, such as marketing.

• Do Not Sell My Personal Information (CCPA): Under CCPA, California residents can request that we do not sell their personal data.

To exercise any of these rights, please contact us at [Insert contact details].

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6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We will delete or anonymize your data once it is no longer needed.

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7. Data Security

We implement a variety of security measures to protect your personal information, including encryption and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

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8. Cross-Border Data Transfers

As a business operating in Sri Lanka, we may process your personal data in locations outside of your home country. We take appropriate steps to ensure that your data is handled securely and in accordance with applicable data protection laws.

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9. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children without parental consent. If we become aware that we have collected personal data from a child without proper consent, we will take steps to delete that information.

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10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, with the date of the latest revision noted at the top. Please review it regularly to stay informed about how we protect your information.

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Terms of Service

These Terms of Service outline your use of Sri Lanka Surf Villa's website and services. By using our website, you agree to these terms in full.

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1. Bookings and Reservations

• Booking Process: All bookings made through our website are subject to availability. A confirmation email will be sent once your reservation is secured.

• Payment: A deposit may be required to confirm your reservation. The remaining balance must be paid upon arrival. We accept major credit cards, debit cards, and bank transfers.

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2. Check-In and Check-Out

• Check-in: 2:00 PM

• Check-out: 10:00 AM Requests for early check-in or late check-out may be accommodated based on availability and may incur additional fees.

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3. Guest Responsibilities

Guests are responsible for maintaining the condition of the property during their stay. Any damages to the property may result in additional charges.

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4. Force Majeure

We are not liable for any cancellations or delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or government actions.

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5. Governing Law

These Terms of Service are governed by the laws of Sri Lanka, and any disputes will be handled under Sri Lankan jurisdiction.

Cancellation and Refund Policy

We understand that plans may change, and we strive to offer flexible cancellation options.

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Cancellations

• Full Refund: If canceled at least 30 days prior to the check-in date.

• 50% Refund: If canceled between 14 to 29 days before check-in.

• No Refund: For cancellations made less than 14 days before check-in.

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Refund Process

Refunds will be processed within 7-10 business days. Any bank or processing fees will be deducted from the refunded amount.

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Modifications

Changes to bookings (such as date changes) are subject to availability and may incur extra charges.

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Cookie Policy

Our website uses cookies to enhance your browsing experience. By continuing to browse, you agree to our use of cookies.

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1. What Are Cookies?

Cookies are small files stored on your browser that help us track and understand user preferences, site usage, and behavior.

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2. Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website (e.g., to remember your booking details).

• Analytics Cookies: Help us analyze site traffic and usage patterns.

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3. Managing Cookies

You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Contact Us

If you have any questions about our policies or wish to exercise your rights regarding your personal data, please reach out to us:

Email: srilankasurfvilla@yahoo.com